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How the help desk can fight shadow AI
Why IT departments should monitor any shadow AI usage—and understand why employees are engaging in it.
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How automation is impacting the help desk
There are less passwords to manually reset. Now what?
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What one privacy expert thinks about challenges facing agentic AI
Salesforce’s Ed Britan discusses privacy, trust in AI, and more.
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Linux Foundation gets funding boost from Big Tech
We spoke with a Linux maintainer about where open-source pros could use the assistance.
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What to do about troubles with AI-generated code
Spoiler: Logging and monitoring are your friends.
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What makes a good human in the loop?
Pros share important skills for being an AI output reviewer.
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What does it take to become a forward-deployed engineer?
“We want the kids that used to take their toys apart to understand how they worked and then…put the toys back together and tried to make them go faster,” Salesforce EVP of FDE says.
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