| From Geek Squad to C-suite, Natalia Crosdale’s career offers tips for IT pros. |
 Presented By |  |
|
IT STRATEGY Geeking out  Natalia Crosdale | Before Natalia Crosdale became an IT program manager at the US State Department, or the founder of her exec-level advisory Crosdale Consulting, or a production support specialist at CNN, she was a Geek. Crosdale’s IT journey began in 2009 on Best Buy’s Geek Squad, which sends out teams of technicians to set up and repair the computers, tablets, and other devices sold in the megastore. Her stint at the Geek Squad led Crosdale to change her major (which was HR management at the time), attain tech certifications, and ultimately see and follow a career path into IT. “In my mind at that point, either you were a licensed engineer or not. I didn’t realize [until then], ‘Oh, there’s a space for the people who help the people, who are using the products and services that the licensed engineer might have built,’” Crosdale said. Squad goals.—BH |
|
|
Sponsored By Console These IT tickets won’t resolve themselves  | Or…will they? With the right platform, like the AI-native ITSM platform from Console, you can move away from tedious, routine tickets and focus on higher-impact work. Console helps unify ticketing, workflow automation, identity and access governance, assets, incidents, changes, and tasks, all in one platform. It has a live, continuously updated understanding of your org’s people, systems, devices, applications, access, and request history, thanks to the Context Graph. Your team can even build your own workflows in natural language instead of relying on scripts, rigid forms, or lengthy implementation projects. What really sets Console apart is that it can reason across multiple systems *and* complete requests end-to-end. It can be used with the Claude MCP, and it gets smarter the longer you use it. Customers include Databricks, Cursor, Figma, and more. So maybe some tickets can resolve themselves. See how they do it. |
|
|
IT STRATEGY Grow up  Getty Images | Large and in charge—for enterprises, that’s a sign of the times, and could lead to problems. AI tool sprawl is increasingly presenting challenges for organizations as they manage the changing tech landscape. For companies investing in growth areas while trying to keep costs down, that often means looking for the most efficient solution in the short term, said Shashi Kiran, chief marketing officer at Nile. And often it also means adding other tools to the tech stack, which makes things more difficult. “If you look at the traditional enterprise companies, there’s a lot of accumulated technology and technical debt because they’ve got this infrastructure that’s spread out across potentially different cities, countries, globally, and they have mergers and acquisitions,” Kiran said. “There is a technology stack that builds up to a bit of a Frankenstein stack, which can make it very difficult for them to move quickly, have compliance, figure out where issues are, and all of that stuff.” Eliminating sprawl.—EH |
|
|
CYBERSECURITY Buckle up!  Sopa Images/Getty Images | A zero-day exploit of Oracle’s PeopleSoft offerings exposed data at auto manufacturer Nissan, including payroll, tax data, social security numbers, and other sensitive employee information. Is there a lesson here for IT professionals tasked with securing their tech stack? According to a breach notification submitted by Nissan, the attack reportedly took place between May 27 and June 9. The company said in a statement that it “quickly activated incident response protocols” and has been communicating with authorities about a response. Lloryn Love-Carter, senior manager of corporate communications at Nissan, wrote in an email to IT Brew: “While the investigation is ongoing, certain employee information was accessed without authorization. We are communicating directly with employees and will provide updates as appropriate.” The breach. In its notification, Nissan stated that attackers accessed unauthorized data that manages personally identifiable information (PII). The event also involved an “unknown vulnerability” in Oracle’s PeopleSoft software. Dangerous road ahead.—CN |
|
|
Sponsored By Auvik Networks  | More sure infrastructure. Network infrastructure is hard enough to manage before you scale, so don’t let the added burden get you down. Auvik Networks’ latest free guide helps you navigate the essentials of network infrastructure management. Get the fundamentals of different types of network topology and their applications when you download it here. |
|
|
Jobs  | CollabWORK connects you to the hidden job market through IT Brew and other trusted channels. Browse roles curated specifically for this community by clicking through to the job board. |
|
|
patch notes  Francis Scialabba | Today’s top IT reads. Stat: Over 700,000. That’s how many users had their PII exposed due to a vulnerability in the Vatican’s official prayer app. (Dark Reading) Quote: “Even for how quickly some botnets can rebound, theirs was surprising. We’ve seen them all rebuild, but we haven’t seen anybody do it that fast.”—Ryan English, information security engineer at Black Lotus Labs, on botnets repopulating despite takedowns (CyberScoop) Read: Who’s blaming AI for layoffs? Monday.com is among the latest. (TechCrunch) Trust AI with IT: The routine, repetitive stuff? Let AI handle that. Console is an AI-native ITSM platform that helps unify ticketing, workflow automation, and more, so you can focus on more high-impact work. Book a demo to see how.* *A message from our sponsor. |
|
|
Written by Billy Hurley, Eoin Higgins, and Caroline Nihill Was this email forwarded to you? Sign up here. Get smarter in just 5 minutes Take The Brew to work Interested in podcasts? | ADVERTISE//CAREERS//SHOP//FAQ
Update your email preferences or unsubscribe here. View our privacy policy here.
Copyright © 2026 Morning Brew Inc. All rights reserved. 22 W 19th St, 4th Floor, New York, NY 10011 |
|
|