As if the help desk wasn’t busy enough with resetting passwords and setting permissions, now there’s a new challenge: educating employees about the risks of shadow AI, which is the unauthorized use of AI tools in an organization’s workflows. Experts like CEO of Unthread Tom Bachant suggest that IT professionals use device monitoring and other tactics to stay ahead of employees who might deploy shadow AI. Others, like Will Adams, president of pipIQ, a private AI platform that provides closed AI systems from a company’s own data, told IT Brew that understanding why employees are using AI tools can unlock organizational innovation and efficiency. So, what happens next? Adams said if the help desk identified an employee using shadow AI, and that use resulted in a security or data loss issue, the organization’s IT professionals should have a conversation with that employee about why they used that model. What were they hoping to achieve? Forward thinking.—CN |