The Veterans Health Administration (VHA) isn’t embracing the slacker lifestyle—the Department of Veterans Affairs’ sprawling healthcare system doesn’t have time for that—but it does plan on using Slack to make its operations more efficient. Specifically, the VHA announced a partnership with Salesforce to roll out Slack in March for its healthcare environments, right before it resumes its electronic health record (EHR) modernization rollout. The agency is now live with several of the new capabilities, with more rolling out in the coming weeks and months, Kara Sibbern, corporate communications manager at Salesforce, wrote in an email to IT Brew. According to Josh Geiger, senior advisor to the COO at the VHA, the partnership could increase efficiency through pulling information together in one, centralized location. Meanwhile, Salesforce claims that using Slack as an agentic operating system—i.e., a platform for managing multiple AI agents—will help healthcare professionals identify urgent improvement areas, summarize chat histories, and upload real-time information through mobile devices, among other improvements. Sibbern wrote that Slack is able to monitor metrics, detect issues, and automatically assemble people and context without humans needing to initiate every step. The VA has had its modernization struggles.—CN |